Dudley Council’s telecare service leading the way nationally
Dudley Council’s Dudley Telecare Service which supports people to live at home independently has been the first organisation in the UK to receive a top industry accreditation.
The service has recently received the highest level of accreditation from the Telecare Services Authority – the national telecare industry body. Following a rigorous audit, it has been assessed as being a platinum organisation in all areas of operation – the only organisation in the country to have received this accreditation.
Dudley Telecare Service plays a key role in supporting people with a range of differing needs, to live safely, independently and comfortably in their own homes.
Telecare technology is used in a range of gadgets which offer remote care of people, providing safety and reassurance and enabling people to live at home where this might otherwise prove difficult. Sensors are used in the gadgets and these are linked to a 24 hour monitoring centre, ensuring a quick response if problems should occur.The products are installed in people’s homes by the service and are linked via a telephone line, to the service’s emergency monitoring centre. This operates 24 hours a day, 365 days a year.
The service also works in partnership with Dudley Clinical Commissioning Group (CCG) and has developed the use of innovative telehealth systems for patients with heart failure. Home monitors which remotely manage a patient’s health in the comfort of their home have been rolled out across Dudley Borough.
More information on Dudley’s Telecare Service is available at www.dudley.gov.uk/telecare or by calling 0300 555 2040.
The council’s full press release is available here
For further information contact: Julie Warrilow, Communications, 01384 815237, email@example.com