Suffering in silence: listening to consumer experiences of the health and social care complaints system
This report from Healthwatch England details the findings of an investigation into the failings of the complaints system in health and social care.
It raises concerns about the NHS and local authority red tape making it difficult for people to complain and that there is not enough independent advice and support out there to help those in need and, above all, the public is given little incentive to come forward about their experiences. It highlights simple changes which could be made to the system in order to improve patients’ experiences in complaints handling within health and care systems.
Source:The Kings Fund Health Management and Policy Alert 21/10/2014